Refund policy

Last updated: October 19, 2026

Printed books

Every paperback is printed to order after you buy it, so we can’t take returns for a change of mind.

If your book arrives damaged, misprinted or as the wrong title, contact us no later than 30 days after delivery with your order number and a photo of the problem. We will send a free replacement or refund the full price of the book, whichever you prefer, and you don’t need to send the damaged copy back.

If tracking shows no movement for 21 days, or your order hasn’t arrived 30 days after it shipped, contact us and we will send a replacement at no cost.

Cancellations

To cancel a book order, contact us as soon as you can. We cancel and refund in full any order that hasn’t gone to print yet. Once printing starts, the order can no longer be cancelled.

Ebooks and digital toolkits

Ebooks (EPUB and PDF) and digital toolkits download right after purchase, so all sales are final. If a file won’t download or open, contact us and we will send a working copy. If we can’t fix the problem, we will refund you in full.